The Police Public Complaints Commission (PPCC) was established under the Constitution of Zambia (Amendment) Act No. 2 of 2016, Article 237 and its enabling Act, the Police Public Complaints Commission Act No. 18 of 2016. The Commission is a civilian oversight institution mandated to oversee the conduct, as well as performance of individual police officers.

Objectives

·       To increase efficiency and effectiveness in the processing and disposal of Complaints;

·       To enhance accountability and transparency in the Zambia Police Service;

·       To enhance professionalism in the Zambia Police Service;

·       To deter police misconduct;

·       To develop a culture of integrity in the Zambia Police Service; and

·       To enhance community awareness through sensitization programs.

Services

Receiving complaints against police action

2. Short Description

Lodging of complaints against police action

3. Full Description

Members of the public lodge complaints against police action in writing. Files are opened for each complaint and a copy is sent to the police officer complained against to exonerate himself through the officer in-charge. At an arranged for a, the complaints are heard by the members. Both the complainant and police officer are allowed to call witnesses. Decisions are written to parties including the Inspector General of Police, the Zambia police service Commission for disciplinary action or other administrative action.

4. Category

Complaints Registration

5. Supporting documents/Requirements

• Written complaint
• Full names
• Address for the complainant
• Names of the respondent
• The name of the police station for the respondent
• The rank for the respondent

6. URL

The service is not online

7. User of the service
8. Individual applicants
9. Ministry/Institution

Ministry of Home Affairs /Police Public Complaints Commission

1. Service name

Investigating complaints against police action

2. Short Description

Investigating complaints

3. Full Description

Complainants and Respondents are interviewed. This is followed by interviewing the witnesses for parties. Members then make decisions from the information gathered.

4. Category

Investigations

5. Supporting documents/Requirements

• Complainant
• Respondent
• Witnesses
• complaint

6. URL

The service is not online

7. User of the service
8. Individual complainants
9. Business Organizations or Companies
10. Ministry /Institution

Ministry of Home Affairs/Police Public Complaints Commission

1. Service name

Hearing of complaints

2. Short Description

Hearing of complaints is done for a number of them and by province

3. Full Description

The complaints that are lodged in written are carried in files to a particular province. The respondents are informed. Parties come for hearing with their witnesses. Complaints are read and Respondents cross examine the complainant under oath. The complainant calls for the witness who are also cross examined. The Respondent also cross examined the complainant with the witnesses. Decisions are made after analyzing the evidence adduced. Decisions are given to parties. In addition, decisions are given to the Inspector General of Police, the Zambia Service Commission and other relevant Bodies for disciplinary and administrative action.

4. Category

Complaints hearing

5. Supporting documents/Requirements

• Complainant
• Written Complaint
• Written Response
• Respondent
• Witnesses
• Members (A quorum of Five)

6. URL

The service is not on line

7. User of the service
8. Individuals
9. Business Organizations or Companies
10. Ministry /Institution

Ministry of Home Affairs/Police Public Complaints Commission

1. Service name

Submitting findings to relevant authorities

2. Short Description

Recommendations of the Commission

3. Full Description

After the Hearings have taken place, decisions are made and written. These are given to the Complainant and the Respondent. In addition, the Inspector General of Police, the Zambia Service Commission and other relevant Bodies are given these decisions for disciplinary action and other administrative action.

4. Category

Decisions of the Commission

5. Supporting documents/Requirements

• Evidence from parties

6. URL

The service is not online

7. User of the service
8. Members of the public
9. Business Organizations or Companies
10. Ministry /Institution

Ministry of Home Affairs /Police Public Complaints Commission